We are sorry to hear that you are yet to receive the email containing your log in information. However, please don't panic. Usually, there is little or no delay from signing up to signing in for the first time but sometimes there are many transactions being processed at the same time. Thus, it can take up to 30 minutes for your account to activate fully, once the payment process is complete. If you have waited the full 30 minutes we would like to suggest:
Please check your spam/junk folder to see if it has accidentally ended up there as we may be an unrecognised sender in your mailbox.
Could you have entered an incorrect email address when signing up? If so, please allow the recommended 30 minutes to be sure and if there is still nothing in your inbox from us, please contact our Support Team for help at email@example.com
If you could review these options first that may resolve the problem. If the email you are holding out for still proves to be a 'no show', please email us at firstname.lastname@example.org and we'll take a look at what's gone wrong.